DIG OPTIONS SHIPPING POLICIES
DIG OPTIONS SHIPPING POLICIES SHIPPING AND DELIVERY
We ship items out as soon as possible, but this will not always be the same day as your order. In general, please add 2-3 business days to allow for processing time. If we anticipate a longer lead time, it will be noted in the item description. If you have any questions about the lead time on a specific item, please contact us at http://www.digoptions.com.au/contact-us with your questions.
You should receive an email confirming your order shortly after you’ve placed it. If you don’t receive that email, please check your spam folder and see if you can locate it. This is especially important because, if you haven’t received the order confirmation email, you also won’t receive the email with your shipment notification and tracking information.
DIG Options does ship internationally with a few exceptions. Please note that you, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and can’t give you an estimate of the cost, because it varies widely around the world. Please do your research so you’re ready to get your package cleared through customs, and have an idea of what the additional cost will be.
All items with a value of more than $100 are shipped signature required if possible; please plan accordingly. We will be happy to remove the signature requirement on request; please contact DIG Options Support via the web form at http://www.digoptions.com.au/contact-us and be sure to include your order number. Please note that, in this case, you will be accepting responsibility if anything were to happen to the package.
The term ‘Masten Enterprises Pty Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is . The term ‘you’ refers to the user or viewer of our website.
DIG Options use Maxmind for preventing fraud by the unauthorised use of a credit card to purchase our goods. If your purchase present a high risk for us with the card used, DIG Options will deduct a small amount from the same credit card and require you to confirm this small amount before we ship the goods. If you cannot confirm the correct amount we will refund the payment and cancel the sale.
DIG Options products are covered by a minimum 1 year warranty from the original purchase date - please check the product for warranty term as this can vary from 1 year up to 5 years depending on the product. If you are unsure please contact us.
All items should be 'bench tested' before installation. Although all items are quality inspected before shipping some items may be mishandled during shipping and cause failure - we pack well to minimise this risk.
Important. In the event of a return, DIG Options will under no circumstance cover costs associated with installation/any labour from an installer not recommended/approved by DIG Options. DIG Options cover the product warranty/postage costs (to and from the purchaser) only.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
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