Payment / Shipping / Returns & Warranty

Payment

 

How can I pay for my product from DIG Options?

Dig Options offers 2 payment Methods:  Cash or Credit Card/Paypal.

 

Shipping

 

What is the delivery time?

Orders are dispatched and usually received within 3-6 business days from order date. This depends on your location in Australia. If you are located overseas delivery can take 15 - 20 days.

 

How can I track my order?

Most orders are shipped with eParcel. If sent with eParcel you will be emailed a tracking number to your paypal email address and you can track at www.auspost.com.au/track. Please check your junk folder also.

Express Post is available for an additional price.

For small, low cost items where a trackable service cannot be offered unless you pay an extra AU $7.00 there is no tracking service.

 

Can I cancel my order after shipment?

Once you have placed your order it is sent to the warehouse for pick, pack and dispatch. Usually you can cancel your order within 1 hour and not incur any cost. 

 

Returns & Warranty

 

How can I claim warranty?

Please first contact us. Photos and videos can help speed up a resolution.

 

How can I send a photo or file to Digoptions?

If you need to send us a photo/video relating to your vehicle or a question without product please email us at support@digoptions.com.au or www.digoptions.com.au.

 

Do you have support and spare parts for this product here in Australia?

We carry most spare parts and maintain close relationships with existing and previous suppliers to make most parts available in the near future.

 

If I need to claim warranty where do I need to send it for repair / replacement?

The item will need to be sent back to us in Melbourne, Australia. We will inspect then repair or replace.

 

Can I send the product back if I am unsatisfied with it? 

Please make every effort to make an informed decision from the information supplied. If you receive and the item is still brand new and not installed send back for a refund less postage costs. If you install the item and send back an item without damage we will refund less 10% restocking fee. If the item is damaged we cannot refund.


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