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Masten Enterprises Pty Ltd
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Masten Enterprises Pty Ltd
0
  • Products
    • In Dash Navigation Systems
      • Audi
        • A3 Sedan, A4, A5, A6, A7 Q5
        • Audi 3
        • Audi A4
        • Audi A8
        • Audi TT 8J
      • BMW
        • BMW E38/E39/E53
        • BMW E39
        • BMW E46 M3
        • BMW E53 X5
        • BMW E81 /E82 / E87 / E88
        • BMW E84 X1
        • BMW E90 /91/92/93 Auto
        • BMW E90 /91/92/93 Manual
        • BMW X1
        • In Dash Navigation Systems BMW 1 Series 2011-2016
        • X3
      • Citroen
        • C4 2011-2015
        • C4 Aircross
      • Fiat
        • Fiat Ducato
      • Ford
        • Ranger
        • Eco Sport
        • F Series XLT Explorer
        • F150
        • falcon
        • Fiesta
        • Focus
        • Ford F250
        • Ford Fiesta / Fiesta WS WT WZ 2008 - 2013
        • Ford Focus / Transit
        • Ford Focus 2011-2015
        • Kuga Ambiente / Trend
        • Mondeo
        • Territory
        • Transit
      • Upgrades for In-Dash Navigation
      • Chevrolet
        • Chevy / Buick - Silverado 2007-2013
        • Omega
        • Silverado 2014-2015
      • Chrysler
        • 300C
        • Chrysler / Jeep
      • Commercial Trucking
      • Dodge
        • RAM1500 2500 3500 2013-18
      • Great Wall
        • SA 220
        • V200
        • V240
      • Holden
        • Astra
        • Barina 2012-2015
        • Captiva 5
        • Captiva 7
        • Captiva MaXX
        • Colorado / Colorado 7
        • Commodore
        • Commodore VE Series 1
        • Cruze
        • Epica
        • Malibu
        • Monaro
        • RG Colorado 2012-2015
        • Rodeo
        • Statesman
        • Trax
        • UTE
        • Vectra
      • Honda
        • Accord Euro
        • City 2014 -2016
        • Civic
        • CR-V
        • Honda City GM 2009 - 2013
      • Hyundai
        • ELANTRA 2013-2014
        • Accent RB 2011 - 2015
        • Elantra
        • i20 2010-2014
        • i30 2013- 2015
        • i30 2007-2011
        • i40 2011 - 2015
        • i45 Sonata 2010 - 2012
        • iLoad
        • iMax
        • IX35
        • Santa Fe CM 2006 - 2012
        • Santa Fe DM 2012 - 2015
        • Tuscon 2015 - 2017
      • Isuzu
        • D-MAX
        • Isuzu Trucks
        • MUX
      • Iveco
        • Iveco Daily
      • Jeep
        • Cherokee
        • Compass
        • Patriot
        • Wrangler
      • Kia
        • Carnival
        • Cerato
        • Kia Soul
        • Optima
        • Sorento
        • Sportage
      • Land Rover
        • Range Rover
      • Mazda
        • 3 BL
        • BT-50
        • CX9
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        • Mazda CX-7
        • Tribute
      • Mercedes Benz
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        • B Class
        • E Class
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        • S Class 98-05
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        • Viano
        • Vito
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        • For 86
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        • For Kluger
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        • Passat
        • Polo
        • Sirocco
        • Tiguan
        • Touareg
        • Transporter
      • Universal 2 Din Stereos
    • Vehicle Cameras, Monitors & Accessories
      • Reversing Camera Systems for Your Fleet
      • Camera & Monitor Kits
        • Wired Camera Kits
        • Wireless Camera Kits
      • Camera Extension Cables
      • Camera Only
        • Higher Image Quality with CCD Image Sensors
        • Masten CMOS Image Sensors
      • Forklift Camera Systems
      • Monitor Only
      • Multi-Camera Switch Box
      • Parts and Accessories
      • Rear View Mirror with Monitor
      • Vehicle Specific Cameras
    • HD In-Car Entertainment Monitors
      • Headrest Entertainment Monitors
      • Parts & Accessories
      • Roof-Mount Entertainment Monitor
    • Parking Sensor Kits
      • Parking Sensor Accessories
      • Parking Sensor Kits
    • SEATS
      • SEAT ACCESSORIES
    • Tyre Pressure Monitor Systems (TPMS)
      • TPMS Kits
      • TPMS Accessories
    • HD In-Car Digital Television (DVB-T)
    • Dash Crash Cam DVR Drive Recorder
    • Off Road Map Software
    • Stereo Fitting Kits
      • Stereo Removal Tools
      • Single Din Pockets
      • Mounting Kits
      • Radio Harnesses / Adapters
        • Power Convertor
        • Antena Boosters & Adapters
      • Fascias / Stereo Surrounds
        • Volkswagen
        • Universal
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        • Suzuki
        • Subaru
        • Ssanyong
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        • Mazda
        • Iveco
        • Isuzu
        • BMW
        • Fiat
        • Ford
        • Holden
        • Honda
        • Hyundai
        • Jeep
    • Safety Enhancements
    • Motorcycle Accessories
    • Gaming Accesories
    • SALE & CLEARANCE ITEMS
    • 1 series 2011-2016
    • Accessories
    • ACCESSORIES & ADD ONS
      • FS3 ADD-ONS
      • MONITOR STAND ADD-ONS
      • RS6 MK2 ADD-ONS
      • RS8 ADD-ONS
      • SEAT ADD-ONS
      • TR8 ADD-ONS
      • TR8020 ADD-ONS
    • Airbag-Safe Seat Covers
      • Ford
        • RANGER '06-'11
      • Holden
        • COMMODORE SEDAN 08/2006 - 05/2013
      • Holden Colorado 7 2008-2012
      • Mitsubishi
      • Toyota
    • ALL SIMULATORS
      • For Belt-Driven Wheel Bases including Logitech, Thrustmaster and Fanatec
      • For Fanatec Direct Drive Wheel Bases
      • For Simagic M10 Wheel Bases
      • For Simucube and other Direct Drive Wheel Bases
    • Auto Performance Parts
    • Bluetooth Battery Monitor
    • Business & Industrial
    • Car Video Equipment
    • Car Video Rear View Monitors, Cameras & Kits
    • COCKPIT
      • TR8 ACCESSORIES
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    • Installations
      • Victoria Installations
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        • Rear Tail LED Lights
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  • Returns Policy

Returns Policy

WHAT can be returned?

All produducts sold by DIG Options are covered by a minimum of 1 YEAR. Check the item description for accurate warranty information.

WHEN do items need to be returned by?
If returning due to a change of mind the items must not be installed and returned within 14 days of receiving. If outside the 14 day return period there is a 10% restocking fee and all items must be brand new. If returning for repair/replacement, goods should be returned within the warranty period.

WHERE do items need to be returned to?
Please contact us with details of the issue/return request and we will send you a return form that must be included and posted to the address on the form. 

HOW do customers return items?
DIG Options must first be contacted with details of the problem. If we cannot resolve with they product in your possession we will send you a return form and return number to get the goods back to us via post.

Packing materials?
We may or may not need all boxes and cables back. Please check with us before returning.

What is the returns process period? 
Once we receive goods back they are externally and internally examined to match serial numbers with what was sent to you and check if the issue is manufacturer fault, customer fault or no fault at all. The return process normally takes 1-2 weeks.
 

What is the returns process period? 
Once we receive goods back they are externally and internally examined to match serial numbers with what was sent to you and check if the issue is manufacturer fault, customer fault or no fault at all. The return process normally takes 1-2 weeks.

If I have a faulty item will DIG Options send me a replacement then I can return the faulty item?
Unfortunately we need the unit back to inspect for damage and fault first. Often customer's will purchase a new item which we send out. Then when we receive the faulty one back as long as no fault was caused by the customer the amount on the recent purchase will be refunded by the same payment method.

 

As per Australian Law see also:
http://www.consumer.vic.gov.au/shopping/refunds-and-returns/refunds-repairs-and-replacements
Under the Australian Consumer Law, you have the right to return a product and get a refund or exchange if the product does not meet certain consumer guarantees.

You do not have a right to return a product if you:

  • changed your mind and no longer want the product
  • ordered the wrong product
  • found the product cheaper elsewhere
  • found a better product elsewhere
  • were aware of the relevant fault before buying the product (such as if the fault was written on the product's tag, or for online purchases, indicated in any photos or descriptions of the item online)
  • damaged the product by misusing it – (such as if you dropped your mobile phone in water)
  • used the product for a long time and the problem is as a result of usual wear and tear.

More details on returns
How do I return an item?
We want you to love your DIG Options product. We are happy to exchange or refund any part of your online order that you are not satisfied with (within 14 days, subject to terms and conditions). DIG Options guarantees that all items sold are brand new (unless otherwise specified) and quality tested before shipment.

Our Warranty Policy
DIG Options products are covered by a minimum 1 year warranty from the original purchase date. All items should be 'bench tested' before installation. Although all items are quality inspected before shipping some items may be mishandled during shipping and cause failure - we pack well to minimise this risk.DIG Options will under no circumstance cover costs associated with any installer for installation/labour costs. DIG Options cover the product warranty/postage costs (to and from the purchaser) only. DIG Options cover the product warranty/postage costs (to and from the purchaser) only. 

Return Authorisation FormFollowing any repairs or replacement you will be covered by a minimum 1 month warranty or the remainder of your new product warranty, whichever is greater. If you do find a product purchased from DIG Options becomes faulty within 12-months of your purchase, simply send the faulty part back for repair or replacement (at our discretion) along with a completed Return Authorisation Form as supplied by DIG Options. Non-manufacture faults (neglect, improper installation, misuse or incorrect service) and consumables are not covered by this warranty. If a non-manufacturing fault is found during DIG Options inspection, DIG Options will request from the purchaser the repair/inspection cost plus two way postage before the product is returned. Note. The limited DIG Options warranty is not transferable and all warranties should be handled through the original purchaser. DIG Options reserves the right to refuse warranty in such cases.

Our Returns Policy
If you are not completely happy with your purchase you can return it to us, provided the following conditions are met: You must return your order within 14 days of the dispatch date. The item/s must be unused/not installed. All accessories must be returned. If the item/s have been used a restocking fee may apply following a detailed inspection of the product to ensure: The item is from DIG Options by checking the software serial numbers with our database. Internal/external damage has not been caused due to improper installation, misuse or incorrect service.

Making a Return
To return merchandise to our online store simply complete the Return Authorisation Form available by first emailing support@digoptions.com.au with a detailed explanation of the problem and photos/videos if you think this will speed up ur understanding of the problem.The completed form will need to be enclosed with your order, securely packed and posted back to the address on the Return Form provided by DIG Options. Please ensure adequate postage is affixed, as Cash on Delivery returns will not be accepted. We also recommend you send your return back via a trackable method of postage, as DIG Options will not be responsible for lost or missing parcels, and all goods are your responsibility until they reach our warehouse. IMPORTANT. Returns without a Return Authorisation form included will be returned to at the customer's expense.  

Return Credits
We will credit your original method of payment, excluding postage charges unless otherwise agreed to. The refund will be processed once your goods are received into our warehouse and checked. Goods must be 100% complete and in the same condition you received them in. Please note that it may take up to 4 working days for the refunds to show in your account.

Faulty Items

DIG Options does its best to ensure that all customers receive top quality and faultless products. We maintain relationships with high-quality and audited suppliers and always specify that standard supplied parts (including LCD monitor, PCB boards, GPS boards, processors etc) are replaced with high end and durable parts however, in the situation where you believe that a product is faulty, or different from the description provided on the website, please contact DIG Options Support Centre, and we will resolve the issue as quickly as possible. If you feel that your return falls outside of our policy, then please contact the DIG Options Customer Support Centre via support@digoptions.com.au or telephone on AU - 03 8609 9267 Important. If you feel that photos or videos of the problem will help DIG Options in the first instance please ensure these are included in your first communication to support@digoptions.com.au.

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Copyright © 2025 Masten Enterprises Pty Ltd
ABN: 74132598782
Address: Shop 3, 415 Lygon Street, Brunswick East, VIC 3057 Australia
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Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Masten Enterprises Pty Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Masten Enterprises Pty Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is . The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Fraud Prevention

DIG Options use Maxmind for preventing fraud by the unauthorised use of a credit card to purchase our goods. If your purchase present a high risk for us with the card used, DIG Options will deduct a small amount from the same credit card and require you to confirm this small amount before we ship the goods. If you cannot confirm the correct amount we will refund the payment and cancel the sale. 

Product Warranty

DIG Options products are covered by a minimum 1 year warranty from the original purchase date - please check the product for warranty term as this can vary from 1 year up to 5 years depending on the product. If you are unsure please contact us.

All items should be 'bench tested' before installation. Although all items are quality inspected before shipping some items may be mishandled during shipping and cause failure - we pack well to minimise this risk.

Important. In the event of a return, DIG Options will under no circumstance cover costs associated with installation/any labour from an installer not recommended/approved by DIG Options. DIG Options cover the product warranty/postage costs (to and from the purchaser) only. 

Privacy Policy

This privacy policy sets out how we uses and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

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